CPI Progetti S.p.a., is a system integrator, operating since 30 years in the information and communication technologies market with more than 90 employees. Its is specialised in realisation of projects and in providing consulting and information services; it undertakes web solutions and e-business implementation, Internet/Extranet/Intranet applications, supervising and control systems, Groupware and Workflow applications, client/server applications. It operates in the field of specialised training and since 1997 it applies the quality certificate system ISO 9001:2000. The aim of CPI Projects is to produce an excellent offer of Information Technology services for the enterprises, with reference to the Contact Centre services, using the most modern technologies. CPI Projects has a specific experience in planning, realization and management of systems, based on Web oriented technology, regarding, most of all the electronic commerce. The presence of CPI Projects on transport sector is view with major interest, one of the main components of the project research; in this context, CPI Progetti has provided assistance to commitments in coherence with technological evolutions and with market requirements.